1st Tier Support- LATAM
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| Company Name | HyperGuest |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater Buenos Aires |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
HyperGuest is seeking a 1st Tier Support specialist for the LATAM region based in Greater Buenos Aires, Argentina. This role involves providing initial support and assistance to ensure a seamless experience for accommodation providers and travel companies using HyperGuest’s innovative marketplace. You will be a key point of contact for users, resolving inquiries and maintaining high satisfaction.
Company Overview
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data. HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Provide first-line technical and operational support to HyperGuest users.
- Respond promptly to user inquiries via email, chat, and phone.
- Troubleshoot common issues related to platform connectivity and bookings.
- Escalate complex problems to higher-tier support teams as needed.
- Document all support interactions and resolutions accurately.
- Assist in onboarding new partners and guiding them through the platform features.
Requirements
- Experience in a customer support or technical support role, preferably in hospitality or SaaS.
- Excellent communication skills in both English and Spanish (LATAM focus).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a remote team.
- Familiarity with CRM software and ticketing systems.
- Proactive and customer-focused approach.
Benefits
- Opportunity to work with a rapidly growing global hospitality tech company.
- Be part of an innovative team revolutionizing hotel distribution.
- Flexible and supportive work environment.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
- Work in a dynamic international team.