Aftersales Supervisor
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| Company Name | Exide Pakistan Limited |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Rawalpindi, Punjab, Pakistan |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Exide Pakistan Limited is seeking an Aftersales Supervisor to join their team in Rawalpindi, Punjab, Pakistan. This role involves overseeing aftersales operations, ensuring customer satisfaction, and managing a team to deliver excellent post-purchase support for all types of batteries, chemicals, and vertical solar energy solutions.
Company Overview
EXIDE Pakistan Limited is a renowned company engaged in the manufacturing and sales of a wide range of batteries, chemicals, and acid, as well as providing vertical solar energy solutions for Corporate, Commercial, and Residential entities. Established in Pakistan in 1953 in collaboration with Chloride Group PLC of the United Kingdom, Exide Pakistan Limited is listed on the Pakistan Stock Exchange and has been recognized with the prestigious Top 25 Companies Award eight times. The company continues to strengthen its market position through strategic acquisitions and diversification into new energy solutions.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Supervise and lead the aftersales team, ensuring high performance and efficiency.
- Oversee customer complaint resolution and service request management processes.
- Develop and implement strategies to enhance overall customer satisfaction and loyalty.
- Monitor key aftersales metrics and provide regular reports to management.
- Coordinate effectively with other departments to ensure seamless service delivery.
- Train and mentor team members on product knowledge, service standards, and best practices.
Requirements
- Proven experience in an aftersales or customer service supervisory role.
- Strong leadership and team management skills with a focus on motivation.
- Excellent communication, negotiation, and problem-solving abilities.
- Ability to work effectively and remain composed in a fast-paced environment.
- Proficiency in relevant software applications and CRM systems.
- Knowledge of battery, chemical, or solar energy products is highly desirable.
Benefits
- Competitive salary and a comprehensive benefits package.
- Opportunity to work with a leading and highly reputable company in Pakistan.
- Significant career growth and professional development opportunities.
- Be part of a dynamic and supportive work environment.
- Contribution to a company recognized for its excellence and innovation.
- Exposure to diverse product lines including automotive and renewable energy solutions.