Agent – Call Center Operations

Job Overview

Wynn Al Marjan Island is seeking an Agent to join the resort’s Call Center Operations team. This role involves answering incoming calls, assisting guests with reservations and inquiries, and ensuring high-quality Forbes Five Star standards.

Company Overview

Wynn Al Marjan Island, set to open in early 2027 in the United Arab Emirates, is designed as an opulent beachside destination. Located near Dubai International Airport, this integrated resort features 1,530 rooms and suites, multiple restaurants and lounges, a theatre, nightclub, and a five-star spa.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Answer incoming calls promptly and professionally, following brand standards.
• Assist guests with room reservations, service requests, and general inquiries.
• Coordinate with internal departments to fulfill guest needs efficiently.
• Provide accurate information about hotel services, amenities, and local attractions.
• Handle guest complaints or concerns with empathy and escalate when necessary.
• Maintain detailed records of calls, requests, and follow-ups.

Requirements

• Previous experience in a call center or customer service role preferred.
• Strong verbal communication and listening skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and property management systems.
• Fluency in English; additional languages are a plus.
• Professional phone etiquette and customer-focused attitude.

Benefits

• Attractive salary paid in Dirhams (AED).
• Excellent leave policy and healthcare package.
• Life insurance and incentive programs.
• Employee benefits within Wynn Resorts.
• Career opportunities with a renowned global hospitality brand.