Analista Jr. de Customer Experience (CX)

Job Overview

Growlat is seeking a Junior Customer Experience (CX) Analyst to join their team in Greater Buenos Aires, Argentina. This role focuses on optimizing customer interactions and enhancing user experiences through data marketing and omni-channel strategies.

Company Overview

Growlat is a private technology and data marketing company based in Greater Buenos Aires, Argentina, specializing in omni-channel strategies. They help brands maximize performance by integrating communication channels like WhatsApp, Email, SMS, and web personalization, focusing on highly personalized user experiences. Utilizing Data Marketing and artificial intelligence, Growlat creates unique interactions to strengthen client relationships, optimize touchpoints, and improve efficiency. They act as strategic partners, supporting clients in managing and integrating communication channels to boost their business, offering solutions from web personalization and conversational marketing to advanced audience management and Email Marketing automation. Their specialized team provides end-to-end support for campaigns, ensuring efficient results and quick in-house assistance.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Analyze customer interactions and feedback to identify improvement areas.
• Support the implementation and optimization of Customer Experience (CX) strategies.
• Assist in managing and integrating various communication channels (WhatsApp, Email, SMS).
• Contribute to creating highly personalized user experiences using data marketing.
• Utilize intelligence artificial and data insights to enhance customer engagement.
• Collaborate with cross-functional teams to ensure seamless customer journeys.

Requirements

• Proven experience as an Associate or similar role (2 years+ preferred).
• Understanding of Data Marketing principles and Customer Experience methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a dynamic, technology-driven environment.
• Proficiency in data analysis tools and platforms is a plus.

Benefits

• Opportunity for professional growth and development in CX and Data Marketing.
• Work in an innovative environment with cutting-edge technology and AI.
• Collaborative and supportive team culture.
• Exposure to diverse omni-channel strategies and client projects.
• Competitive salary and benefits package.
• Access to continuous learning and development resources.