Analista Servicio Al Cliente
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| Company Name | Evalúa Salud IPS |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bogota, D.C., Capital District, Colombia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Evalúa Salud IPS is seeking a Customer Service Analyst to join their team in Bogota, Colombia. In this role, you will be responsible for providing excellent service and support to clients within the occupational health sector, ensuring a positive experience for all.
Company Overview
Evalúa Salud IPS is a private occupational health service provider with 10 years of experience, based in Bogota, D.C., Capital District, Colombia. They are dedicated to delivering high-quality health services, including comprehensive medical examinations for various purposes such as entry, exit, periodic checks, and specialized assessments for activities like working at heights and food handling. The company prides itself on its team of highly qualified health professionals.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide exceptional customer service and support to clients and patients.
- Manage incoming inquiries via phone, email, and in-person, resolving issues promptly.
- Schedule and coordinate medical appointments and specialized examinations.
- Maintain accurate and confidential client records and service logs.
- Collaborate with medical staff to ensure seamless patient flow and service delivery.
- Educate clients on available occupational health services and procedures.
Requirements
- Proven experience in a customer service role, preferably within the healthcare or public health sector.
- Excellent verbal and written communication skills in Spanish.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks and work effectively in a fast-paced environment.
- Proficiency in using office software and customer management systems.
- A proactive attitude with strong problem-solving skills.
Benefits
- Opportunity to work with a reputable IPS in the occupational health sector.
- Continuous professional development and growth opportunities.
- A collaborative and supportive work environment.
- Contribution to the health and well-being of the working population.
- Competitive compensation package.
- Exposure to diverse aspects of public health services.