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    Assistant General Manager

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    Company NameRIU Hotels & Resorts
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationNungwi, Zanzibar North, Tanzania
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    RIU Hotels & Resorts is seeking an Assistant General Manager to join their team in Nungwi, Zanzibar North, Tanzania. This role involves supporting the General Manager in overseeing all hotel operations, ensuring high standards of service, and contributing to the overall guest experience in a dynamic and vibrant environment.

    Company Overview

    RIU Hotels & Resorts, founded in Mallorca, Spain, in 1953, began as a small summer business for the Riu family and is currently owned and run by the third generation. The company focuses on the holiday hotel sector, with nearly 70% of its establishments offering the renowned “All Inclusive by RIU” service. With over 100 hotels in 16 countries and a global team of over 27,107 people, RIU extended its product range with city hotels, Riu Plaza, in 2010. RIU is characterized by its firm commitment to quality, offering carefully-designed facilities in prime beach destinations, varied cuisine, and highly personalized service, valuing its staff as its most valuable asset.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: 5 Year+

    Key Responsibilities

    • Assist the General Manager in the daily operations and overall management of the hotel.
    • Oversee departmental performance, ensuring high standards of service quality and guest satisfaction.
    • Implement and maintain RIU’s operational standards, policies, and procedures across all hotel functions.
    • Lead, mentor, and motivate hotel staff, fostering a positive and productive work environment.
    • Manage guest relations, promptly addressing inquiries, feedback, and resolving any issues.
    • Contribute to strategic planning, budgeting, and financial performance of the property.

    Requirements

    • Proven experience in hotel management, preferably in an Assistant General Manager or a senior leadership role.
    • Strong leadership, communication, and interpersonal skills with the ability to inspire a diverse team.
    • Demonstrated ability to manage complex operations and achieve business objectives.
    • Excellent problem-solving abilities and a guest-centric approach.
    • Thorough understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
    • Flexibility to work varied hours, including evenings, weekends, and holidays, as required by hotel operations.

    Benefits

    • Opportunity to work with a globally recognized and reputable hotel chain, RIU Hotels & Resorts.
    • Significant career development and growth opportunities within an international company.
    • Competitive salary and a comprehensive benefits package.
    • Be part of a dynamic and multicultural team in a beautiful and exotic destination.
    • Access to employee discounts and travel benefits across RIU properties worldwide.
    • A supportive work environment that values quality, guest experience, and employee well-being.

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