Assistant Manager/ Deputy Manager- Customer Service (Real Estate Sector)
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| Company Name | Besthome Properties Ltd |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dhaka, Bangladesh |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Besthome Properties Ltd is seeking an Assistant Manager/Deputy Manager- Customer Service specializing in the Real Estate sector in Dhaka, Bangladesh. In this pivotal role, you will be responsible for leading and enhancing customer service operations, ensuring client satisfaction, and fostering strong relationships within the real estate industry.
Company Overview
Besthome Properties Ltd is a company operating in the Real Estate sector in Dhaka, Bangladesh. They specialize in properties, aiming to provide excellent customer service in their operations and enhance client satisfaction within the dynamic real estate market.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 5 Year+
- Qualifications: None / Open to all applicants
Key Responsibilities
- Lead and manage the customer service team, ensuring optimal performance and service delivery.
- Develop and implement effective customer service strategies and procedures for the real estate sector.
- Handle escalated customer inquiries, complaints, and feedback with professionalism and efficiency.
- Ensure high levels of customer satisfaction through proactive communication and problem-solving.
- Train, mentor, and motivate customer service representatives to uphold company standards.
- Collaborate with sales, marketing, and operations teams to improve overall client experience.
Requirements
- Proven experience in a customer service management role, ideally within the real estate industry.
- Strong leadership, team management, and interpersonal skills.
- Excellent verbal and written communication abilities with a customer-centric approach.
- Ability to effectively resolve conflicts and manage customer expectations.
- Proficiency in using customer relationship management (CRM) systems and relevant software.
- Strong organizational skills and a keen attention to detail.
Benefits
- Opportunity to lead and shape customer service strategies in a growing real estate company.
- Competitive salary package along with performance-based incentives.
- Professional development and opportunities for career advancement.
- Work in a dynamic and fast-paced real estate environment.
- Supportive team culture and collaborative work setting.
- Direct contribution to enhancing client experience in a vital industry.