Assistant Manager – Front Office – Jumeirah Saadiyat Island

Job Overview

Jumeirah is seeking an Assistant Manager – Front Office to join their prestigious team at Jumeirah Saadiyat Island in the United Arab Emirates. This role is crucial in delivering exceptional guest experiences and maintaining the high standards of luxury hospitality.

Company Overview

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Lead and supervise the Front Office team to ensure seamless operations and outstanding guest service.
• Manage guest arrivals, departures, and all inquiries efficiently and professionally.
• Ensure all front office procedures comply with Jumeirah’s luxury service standards.
• Resolve guest issues and complaints promptly and effectively, ensuring guest satisfaction.
• Train, mentor, and motivate front office colleagues to achieve performance goals.
• Collaborate with other departments to enhance the overall guest experience.

Requirements

• Proven experience as a Front Office Assistant Manager or similar role in a luxury hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of hotel operating systems and front office procedures.
• Ability to work effectively under pressure and handle challenging situations with grace.
• Fluency in English; additional language skills are a plus.
• Bachelor’s degree in Hospitality Management or a related field.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a leading global luxury hospitality brand.
• Career development and growth opportunities within Jumeirah’s extensive portfolio.
• Dynamic and multicultural work environment.
• Accommodation and transportation allowances.
• Access to world-class training and development programs.