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Assistant Manager, Intermediary Business (Broker Channel)

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Company NameThe National Insurance Company – Daman
Company TypePrivate
Job TypeFull Time
Salary RangeMarket Competitive
LocationAbu Dhabi, United Arab Emirates
QualificationsBachelors Degree
Experience5 Year+

Job Overview

Daman — The National Insurance Company — is hiring a full-time, on-site Assistant Manager for its Intermediary Business (Broker Channel) in the UAE. You’ll drive broker retention strategies, deepen relationships across the intermediary network, optimize renewals, and coordinate cross-functionally (Underwriting, Claims, Finance) to deliver service excellence and compliant, data-driven growth.

Key Responsibilities

  • Manage intermediary portfolios with proactive engagement and relationship management across the UAE.
  • Monitor retention KPIs; analyze renewal drivers and recommend data-backed actions.
  • Design engagement programs that elevate customer experience and broker loyalty.
  • Coordinate with internal teams to ensure timely, smooth processing of intermediary transactions.
  • Plan and run intermediary meetings, trainings, and activation initiatives.
  • Prepare and present insights, reports, and recommendations to senior management.
  • Support contract negotiations, SLAs, and long-term collaboration frameworks.
  • Lead data analysis on intermediary performance; identify targeted interventions.
  • Enhance CRM and digital tools to streamline touchpoints and retention tracking.
  • Embed quality assurance; ensure policy/regulatory compliance and best practices.

Requirements

  • Bachelor’s in Business/Finance/Marketing (MBA preferred); certifications such as CII/LIMRA/LOMA advantageous.
  • 5–7 years in intermediary business, client retention, sales, or relationship management; 2–3 years in a supervisory role within health insurance/financial services.
  • Strong regulatory awareness, stakeholder management, and presentation skills.
  • Analytical, customer-centric, and process-improvement mindset; CRM proficiency.

Benefits

  • Medical insurance and competitive benefits within a leading UAE insurer.
  • High-impact role shaping broker retention and growth initiatives.
  • Cross-functional collaboration in a data-driven, quality-focused environment.

Quick Details

  • Salary Range: Market Competitive
  • Job Sector: Insurance (Health, expanding P&C)
  • Job Type: Full-time, On-site
  • International Applicant: Not specified
  • Qualifications: Bachelor’s/MBA; 5–7 yrs intermediary/retention; 2–3 yrs leadership; CII/LIMRA/LOMA plus
  • Job Categories: Broker Management, Retention, Relationship Management, CRM, Compliance, Analytics

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