Associate Customer Success Manager
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| Company Name | Uber |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | $79,000.00/yr – $98,000.00/yr |
| Location | New York, NY |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Uber is seeking an Associate Customer Success Manager for Uber Direct SMB in New York, NY. This full-time role involves supporting customers and ensuring their success with Uber’s platform.
Company Overview
Uber is a global technology company that connects people to transportation, food delivery, and other services. They aim to provide reliable and efficient services through their innovative platform, constantly reimagining how movement and earning can be better for everyone worldwide.
Quick Details
- Salary Range: $79,000.00/yr – $98,000.00/yr
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Manage and support a portfolio of SMB customers.
- Drive customer success and satisfaction through proactive engagement.
- Identify and resolve customer issues and escalations.
- Conduct onboarding and training sessions for new customers.
- Collaborate with internal teams to improve the customer experience.
- Track and report on key customer success metrics.
Requirements
- Mid-Senior level experience.
- Strong communication and interpersonal skills.
- Proven ability to manage and grow customer relationships.
- Experience in a customer success or account management role.
- Ability to work independently and as part of a team.
- Excellent problem-solving and analytical skills.
Benefits
- Competitive salary and benefits package.
- Opportunity to work for a leading global technology company.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Access to Uber’s innovative platform and resources.
- Make a significant impact on customer success and satisfaction.