Associate – Operations

Job Overview

Associate position in Operations at WNS in Costa Rica. Full-time role focusing on customer service.

Company Overview

WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Support operations within a customer service environment.
• Contribute to achieving operational goals and targets.
• Ensure adherence to company policies and procedures.
• Assist in process improvement initiatives.
• Collaborate with team members to enhance performance.

Requirements

• Basic understanding of customer service principles.
• Ability to work in a team environment.
• Good communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Willingness to learn and adapt to new processes.

Benefits

• Opportunities for professional development and growth.
• Comprehensive training programs.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package.
• Exposure to global operations and best practices.