Associate Operations Support

Job Overview

Addendum is seeking an Associate Operations Support to join their team in Dhaka, Bangladesh. This role involves providing essential support for IT operations, ensuring the smooth functioning of systems and services for their diverse client base across various industries.

Company Overview

ADDENDUM is an international provider of IT services specializing in software development, IT outsourcing, and consulting. They offer enterprise software development, IT resource outsourcing, data management, business intelligence, and software quality assurance services. Their team comprises highly skilled professionals including Product Managers, Business Analysts, Software Architects, Engineers, DB/Data Warehouse Engineers, Quality Assurance Engineers, and DevOps. Addendum partners with clients in fin-tech, banking, telecom, and government sectors to build effective product strategies and deliver impactful digital product development. Renowned companies like Western Union, Lietuvos bankas, SEB, Danske Bank, Luminor group, and Telia Company trust Addendum for deploying enterprise technology solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Provide first-level technical support to internal teams and clients for operational issues.
• Monitor IT systems and applications to proactively identify and resolve performance problems.
• Assist in the deployment, configuration, and maintenance of IT infrastructure components.
• Document operational procedures, incident reports, and troubleshooting steps accurately.
• Collaborate with senior operations staff and development teams to ensure seamless service delivery.
• Ensure strict adherence to operational best practices and established service level agreements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a closely related field.
• Familiarity with IT support processes, ticketing systems, and basic system administration concepts.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent verbal and written communication skills for effective internal and external interaction.
• Ability to work effectively both independently and as a vital part of a team-oriented environment.
• Eagerness to learn new technologies and adapt to evolving operational challenges.

Benefits

• Opportunities for significant professional development and career advancement within a global IT services company.
• Exposure to a wide range of enterprise technologies and diverse client industries.
• Work within a collaborative and supportive team environment.
• Access to ongoing professional training and continuous learning programs.
• Competitive salary and a comprehensive benefits package.
• Opportunity to contribute to high-impact digital product development projects.