At Your Service (Arabic Speaking)
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| Company Name | Marriott International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Marriott International is seeking an At Your Service (Arabic Speaking) professional to join the Al Maha, a Luxury Collection Desert Resort & Spa in Dubai. This entry-level, full-time position involves answering incoming calls, directing them to guest rooms or hotel personnel, taking and distributing messages, and providing information on guest services. The role requires excellent communication skills and a commitment to Marriott’s standards of customer service.
Company Overview
Marriott International is a leading global hospitality company with a wide range of hotel brands. Al Maha, part of The Luxury Collection Hotels & Resorts, offers authentic experiences that evoke lasting memories in a timeless sanctuary within the Dubai Desert Conservation Reserve. Marriott International is committed to an inclusive, people-first culture and provides opportunities for professional growth and development.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Answer incoming calls and direct them to guest rooms, staff, or departments.
- Take and distribute messages for guests in a timely and efficient manner.
- Provide information about hotel services and public hotel events to guests.
- Log all service requests, defects, and incidents in GXP.
- Monitor automated systems including CCTV when the engineering and maintenance department is closed.
- Update necessary information on the PMS/Opera and upload registered guests in house in CID (Criminal Investigation Department) system.
Requirements
- Speaks clearly, distinctly, and with a friendly, courteous tone, preferably with Arabic speaking skills.
- Uses listening skills to put callers at ease and obtains accurate, complete information.
- Must be polite and courteous while answering the phone.
- Multitasking abilities will always come in handy.
- Ability to follow company and department safety and security policies and procedures.
- Maintains awareness of undesirable persons on property premises.
Benefits
- Career with limitless horizons, from Al Maha to over 8,000 Marriott hotels worldwide.
- Professional growth and mentorship guided by accomplished hoteliers.
- Competitive salary and benefits, including on-property accommodation and full-board meals.
- Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
- Comprehensive medical and life insurance coverage.
- Access to the tools, resources, and support needed to excel every day.