ATC/Call Center

Job Overview

Abai Perú is seeking an enthusiastic individual to join their team as an ATC/Call Center professional in Piura, Peru. This entry-level position is ideal for candidates with no prior experience, offering a comprehensive training program and a great opportunity to start a career in customer interaction and service.

Company Overview

ABAI is an initiative launched by a group of executives with extensive experience in Business Process Outsourcing (BPO). The company aims to develop a business group focused on providing services ranging from the externalization of customer interactions and processes to customer experience consulting, leveraging emerging technologies oriented towards the digitalization of companies. Their objective is to help clients maximize the value of their operations and business processes by combining people, processes, and technology. Abai Perú operates in the IT Services and IT Consulting industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle incoming calls and assist customers with inquiries and requests promptly and professionally.
• Provide accurate information, troubleshoot issues, and resolve customer concerns efficiently.
• Document all customer interactions and update records in the system with precision.
• Maintain a professional, courteous, and empathetic approach with all callers.
• Collaborate effectively with team members to achieve collective service quality targets.
• Adhere to established procedures and guidelines for call handling and customer service.

Requirements

• No prior experience is required; comprehensive training will be provided to all new hires.
• Excellent verbal communication skills, with a clear and articulate speaking manner.
• Ability to work effectively and maintain composure in a fast-paced call center environment.
• Basic computer literacy and the ability to quickly learn new software applications.
• Strong problem-solving skills and a genuine customer-focused attitude.
• Flexibility to work various shifts, which may include weekends and holidays as needed.

Benefits

• Comprehensive training and ongoing professional development opportunities.
• An excellent opportunity to start and grow a career within a leading BPO company.
• A supportive and collaborative work environment that values teamwork and individual growth.
• Competitive salary package along with performance-based incentives.
• Access to cutting-edge technology and digital tools to enhance service delivery.
• Potential for long-term career growth and advancement within Abai Perú.