AVP, Contact Centre Operations (Emiratized Role)
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
First Abu Dhabi Bank (FAB) is seeking an AVP, Contact Centre Operations (Emiratized Role) in Abu Dhabi. This role involves organising and supervising the work of the team to ensure efficient operations and adherence to policies.
Company Overview
First Abu Dhabi Bank (FAB) is a leading bank in the UAE, committed to providing excellent financial services and fostering a value-driven culture. The bank focuses on continuous improvement and delivering quality, cost-effective services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 10 Year+
Key Responsibilities
- Organise and supervise the work of the assigned team.
- Provide on-the-job training and constructive feedback.
- Monitor the financial performance against budgets.
- Implement policies, systems, and procedures for the team.
- Participate in identifying opportunities for continuous improvement.
- Prepare sectional statements and reports accurately and timely.
Requirements
- Knowledge of Products, Processes and Systems.
- Understanding of rules and procedures of the Centre.
- Ability to monitor/guide Managers in day-to-day activities.
- Understanding of performance measurement process.
- Skills in resolving problems and optimising resource utilisation.
- Ability to guide and motivate the team to meet customer service standards.
Benefits
- Opportunity to work with a leading bank in the UAE.
- Chance to contribute to a value-driven culture.
- Exposure to continuous improvement initiatives.
- Career growth and development opportunities.
- Involvement in optimising resource utilisation.
- Being part of a team that values customer service standards.