AVP & Lead- Collection – Al Ain

Job Overview

The Collections Supervisor is responsible for overseeing and managing the collections team. Reporting directly to the VP of Collections, the Collections AVP will lead a team of collections specialists, ensuring the efficient and effective collection of delinquent accounts. This role requires strong leadership, excellent communication skills, and a deep understanding of financial regulations. This position supports the NHL collections by supervising daily collection activities, managing delinquent accounts, and developing strategies to minimize future loan delinquency.

Company Overview

FAB, the UAE’s largest bank and one of the world’s most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 2 Year+

Key Responsibilities

• Manage a team of collection agents to meet or exceed collection targets.
• Oversee daily operations of the collections department.
• Develop and implement strategies for effective debt collection.
• Ensure compliance with all relevant laws and regulations.
• Resolve escalated customer issues and negotiate payment plans.
• Analyse collection reports and suggest improvements.

Requirements

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and collections systems.
• Ability to communicate effectively at all levels of the organization.

Benefits

• Opportunities for professional development and career growth within FAB.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a leading financial institution.
• Access to employee benefits and programs.
• Engaging and inclusive work culture.
• Be part of FAB’s commitment to innovation and growth.