AVP & Manager, Payment Investigation

Job Overview

Monitor the Investigations Unit’s operations to ensure all complaints and queries are handled correctly and in a timely manner, constantly looking for opportunities to divert enquiries and complaints from processing staff of the Department saving them time, cost and resources thereby focusing their role on providing quality and error-free services to the customers. Support the team to effectively ensure delivery of the function.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services. Headquartered in Abu Dhabi, FAB is committed to providing quality and error-free services to its customers and supporting the communities it serves.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 5 Year+

Key Responsibilities

• Monitor the Investigations Unit’s operations.
• Ensure all complaints and queries are handled correctly.
• Identify opportunities to divert enquiries and complaints from processing staff.
• Save time, cost, and resources for the Department.
• Focus on providing quality and error-free services to customers.
• Support the team to effectively ensure delivery of the function.

Requirements

• Experience in payment investigations and handling customer complaints.
• Strong understanding of banking operations and regulations.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Problem-solving and analytical skills.
• Commitment to providing quality customer service.

Benefits

• Opportunities for professional development and career growth within FAB.
• Competitive salary and benefits package.
• Work in a collaborative and supportive team environment.
• Exposure to a wide range of banking operations.
• Contribute to providing quality financial services to customers.
• Be a part of a leading bank in the UAE.