Back Office Manager (Customer Service)
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| Company Name | SEVEN |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
SEVEN, a Dubai-born wellness brand, is seeking a Back Office Manager with a focus on Customer Service in Dubai, United Arab Emirates. This role is crucial for ensuring smooth back-office operations, enhancing customer satisfaction, and supporting the brand’s mission to redefine wellness through exceptional service.
Company Overview
SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives—seven days a week.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Experience: 10 Year+
- Qualifications: none
Key Responsibilities
- Manage and oversee all back office customer service operations efficiently.
- Develop and implement strategies to enhance customer satisfaction and service quality.
- Lead, train, and mentor the back office customer service team.
- Ensure timely and accurate resolution of customer inquiries and complaints.
- Monitor performance metrics and generate reports to identify areas for improvement.
- Collaborate with cross-functional teams to streamline processes and improve overall customer experience.
Requirements
- Proven experience as a Back Office Manager or in a similar customer service leadership role.
- Strong understanding of customer service principles and practices.
- Exceptional leadership, team management, and mentoring skills.
- Excellent verbal and written communication abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
Benefits
- Opportunity to be part of a leading and innovative wellness brand.
- Work in a dynamic and supportive environment with a focus on well-being.
- Opportunities for professional development and career advancement.
- Contribute to a mission-driven company that impacts lives positively.
- Access to SEVEN’s wellness facilities and programs.
- Competitive compensation package and benefits.