Bilingual Customer Support (French/English) – 100% Remote

Job Overview TalentPop App is seeking a Bilingual Customer Support specialist fluent in French and English for a 100% remote position. This entry-level role involves providing excellent customer service, ensuring client satisfaction, and contributing to a dynamic virtual team from Constantine, Algeria. Company Overview TalentPop App is a company specializing in IT Services and IT Consulting. Known for its innovative solutions, TalentPop App focuses on delivering high-quality services and building efficient, supportive environments for its teams and clients, including a strong emphasis on remote work. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None / Open to all applicants Experience: No Experience / Fresh Key Responsibilities Provide exceptional customer support in both French and English through various communication channels. Assist customers with product inquiries, troubleshoot technical issues, and offer effective solutions. Accurately document all customer interactions, feedback, and resolutions within the CRM system. Collaborate effectively with a remote global team to ensure seamless service delivery. Maintain up-to-date knowledge of company products, services, and policies to provide accurate information. Contribute to a positive customer experience by upholding high service standards. Requirements Fluent in both French and English, with excellent written and verbal communication skills. Strong problem-solving abilities and a genuine customer-first mindset. Ability to work independently and efficiently in a 100% remote work environment. Basic technical proficiency and comfort using various customer support software. Possess a reliable internet connection and a quiet, dedicated workspace. A positive attitude and strong interpersonal skills to interact with diverse customers and team members. Benefits Enjoy the flexibility and convenience of a 100% remote work setup. Opportunity to collaborate with a diverse and international team. Gain valuable experience in customer support within the IT services sector. Competitive compensation package for an entry-level role. Access to ongoing training and professional development resources. Work in a supportive and inclusive virtual company culture.