Call Center Agent
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| Company Name | Dubai Careers – A Smart Dubai Initiative |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 1 Year+ |
Job Overview
Respond to incoming customer calls to the Community Development Authority call center, clarifying services and information in accordance with inquiries or transferring calls to relevant employees in the Authority in line with the highest standards of excellence to achieve the highest level of satisfaction.
Company Overview
Dubai Careers – A Smart Dubai Initiative is a government organization focused on providing career opportunities within Dubai’s government sector. It aims to connect talented individuals with various government entities and initiatives, fostering growth and development within the community.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School
- Experience: 0 – 2 years
Key Responsibilities
- Receiving and registering reports of protection requests for the groups most vulnerable to harm.
- Receiving calls requesting consultations in cases of drug abuse and addiction recovery.
- Responding to customer inquiries and calls efficiently and effectively through various means of communication.
- Transferring phone calls and emails to the concerned parties in the Authority according to their inquiries and needs.
- Working to clear services received from clients with external parties.
- Receiving and recording complaints and observations from customers regarding services.
- Reviewing lists of customer phone numbers in order to send text messages.
- Educating clients about the service delivery channels available at the Authority.
- Commitment to the approved information security policies and procedures in the Authority.
Requirements
- High School Diploma.
- Proficiency in both Arabic and English (speaking and writing).
- Computer literacy.
- 0 – 2 years of experience.
- UAE National Only
Benefits
- Opportunities for professional development and training.
- Work in a collaborative and supportive team environment.
- Gain valuable experience in a leading government organization.
- Contribute to the well-being of the community.
- Engaging and inclusive work culture.
- Competitive compensation package.