Filters

    Call Center Agent

    Apply to Job Here

    Company NameCleopatra Hospitals Group
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationQesm 2nd 6 October, Al Jizah, Egypt
    QualificationsNone / No Formal Education
    ExperienceNo Experience / Fresh

    Job Overview

    Cleopatra Hospitals Group is seeking a dedicated Call Center Agent to join their team in Qesm 2nd 6 October, Al Jizah, Egypt. This role involves providing excellent customer service and contributing to the group’s mission of enhancing healthcare accessibility and quality.

    Company Overview

    Cleopatra Hospitals Group (“CHG”) is a prominent healthcare investment platform committed to improving the quality and accessibility of health care services across Egypt. The group aims to lead the transformation of the healthcare sector by integrating high standards of medical care and operational excellence.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: No Experience / Fresh

    Key Responsibilities

    • Answer incoming calls and respond to customer inquiries promptly and professionally.
    • Provide accurate information regarding hospital services, appointments, and general inquiries.
    • Resolve customer complaints and issues efficiently, escalating when necessary.
    • Maintain detailed records of customer interactions and transactions.
    • Adhere to communication scripts and policies when handling calls.
    • Contribute to a positive patient experience by demonstrating empathy and helpfulness.

    Requirements

    • Excellent verbal communication skills and a clear, professional phone voice.
    • Strong active listening and problem-solving abilities.
    • Ability to work effectively in a fast-paced call center environment.
    • Basic computer proficiency and ability to navigate CRM systems.
    • A compassionate and patient-oriented approach to customer service.
    • Ability to work flexible shifts, including evenings and weekends if required.

    Benefits

    • Opportunity to work with a leading healthcare group in Egypt.
    • Contribute to improving healthcare accessibility and quality.
    • Professional development and growth opportunities within the organization.
    • Supportive and collaborative work environment.
    • Competitive salary and benefits package.
    • Direct impact on patient satisfaction and experience.

    Apply to Job Here