Call Center Associate

Job Overview

Jaquar & Company Private Limited is seeking a dedicated Call Center Associate to join their team in Manesar, Haryana, India. In this role, you will be crucial in providing exceptional customer service and consulting for Jaquar Group’s extensive range of bathroom and lighting solutions, serving a global customer base.

Company Overview

Jaquar & Company Private Limited, known as Jaquar Group, is an Indian-based company that has been mastering the art of sculpting water and light for over 65 years. Headquartered in Manesar, Gurgaon, the group is a leading innovator in bathroom and lighting solutions, serving customers across 55+ countries. With brands like Jaquar, Artize, and Essco, they offer integrated solutions combining aesthetic innovation with functional performance, supported by state-of-the-art manufacturing facilities and a strong commitment to quality and sustainability.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Address customer inquiries, resolve complaints, and provide detailed information about Jaquar products and services.
• Guide customers through product selection and offer consulting on bathroom and lighting solutions.
• Maintain accurate records of all customer interactions and transactions in the system.
• Collaborate effectively with internal teams to ensure timely resolution of customer issues.
• Adhere to company policies, service standards, and quality benchmarks to enhance overall customer satisfaction.

Requirements

• Strong verbal and written communication skills with a customer-centric approach.
• Ability to work efficiently and effectively in a fast-paced call center environment.
• Excellent interpersonal skills and a problem-solving attitude.
• Proficiency in using CRM software and other relevant office applications.
• Ability to quickly learn and understand a wide range of technical product specifications.
• Flexibility and patience in handling diverse customer needs and challenging situations.

Benefits

• Opportunity to work with a globally recognized leader in bathroom and lighting solutions.
• Engage in continuous professional development and career growth within the Jaquar Group.
• Be a part of an innovation-driven culture focused on design excellence and engineering precision.
• Contribute to a company committed to environmental responsibility and sustainability.
• Work in a supportive and collaborative team environment.
• Gain exposure to international business operations and practices.