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    Call Center Executive

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    Company NameFirst Abu Dhabi Bank (FAB)
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    QualificationsNone / No Formal Education
    Experience2 Year+

    Job Overview

    First Abu Dhabi Bank (FAB) is seeking a Call Center Executive to provide product and service information, resolve issues, and maintain high-quality standards. The ideal candidate will ensure financial and reputational integrity while delivering excellent customer service.

    Company Overview

    First Abu Dhabi Bank (FAB) is a leading bank in the UAE, committed to providing comprehensive financial solutions and exceptional customer service. With a focus on innovation and integrity, FAB strives to meet the diverse needs of its customers and contribute to the economic growth of the region.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None
    • Experience: 2 Year+

    Key Responsibilities

    • Provide excellent customer service by attending to incoming calls within quality guidelines.
    • Handle and resolve customer complaints to customer satisfaction within defined authority limits.
    • Recommend potential products or services by collecting customer information and analyzing needs.
    • Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards.
    • Contribute to the business by generating new prospects/leads and upselling products.
    • Maintain customer records by updating customer history through service requests/complaints.

    Requirements

    • Strong team spirit, motivation, and friendly environment with customers and colleagues.
    • Ability to provide end-to-end solutions for better customer service experience.
    • Commitment to maintaining the confidentiality of the bank’s customers and data.
    • Adherence to the bank’s policies, standards, and local laws/regulations.
    • Flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts.

    Benefits

    • Opportunity to work with a leading bank in the UAE.
    • Gain experience in providing excellent customer service and resolving issues.
    • Develop skills in generating leads and upselling products.
    • Work in a team-oriented and friendly environment.
    • Contribute to the financial and reputational integrity of the organization.

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