Call Center Executive

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Call Center Executive to provide product and service information, resolve issues, and maintain quality standards. The ideal candidate will ensure financial and reputational integrity while delivering exceptional customer service.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, committed to providing comprehensive financial solutions and exceptional customer service. FAB operates across various segments, offering a wide range of banking products and services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/leads and upselling FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• Strong team spirit and motivation.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and provide solutions.
• Flexibility to work in planned/scheduled shifts and on-call shifts.
• Adherence to bank policies and procedures.

Benefits

• Opportunities for professional development and career growth.
• Work in a friendly and supportive environment.
• Gain valuable experience in the banking sector.
• Exposure to a wide range of FAB products and services.
• Competitive compensation and benefits package.