Call Center Executive (Emiratized role)

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Call Center Executive (Emiratized role) to provide excellent customer service and resolve product and service issues. The ideal candidate will maintain high-quality standards and contribute to a positive customer service experience.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. FAB focuses on creating value for employees, customers, shareholders, and communities through differentiation, agility, and innovation. The bank is dedicated to attracting top talent and fostering mutual success in a dynamic industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Part-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within defined authority limits.
• Recommend potential products or services by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Generate new prospects/leads and upsell for all types of FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes.

Requirements

• Strong team spirit and motivation.
• Ability to maintain confidentiality of bank customers and data.
• Adherence to the bank’s policies and standards and local laws/regulations.
• Flexibility in adhering to planned/scheduled shifts and on-call/unplanned shifts.
• Self-punctuality and adherence to center policies and procedures.

Benefits

• Opportunities to work with the UAE’s largest bank.
• Dynamic and exciting work environment.
• Focus on employee growth and success.
• Collaborative and friendly work environment.
• Contribution to a top company in the banking industry.
• Enhance skills in customer service and problem-solving.