Call Center Executive – Emiratized Role
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| Company Name | First Abu Dhabi Bank (FAB) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | No Experience / Fresh |
Job Overview
First Abu Dhabi Bank (FAB) is seeking a Call Center Executive for an Emiratized Role in the United Arab Emirates. This entry-level position focuses on delivering exceptional customer service and supporting business development and sales initiatives for the bank’s clientele.
Company Overview
FAB, the UAE’s largest bank and one of the world’s largest financial institutions, offers an extensive range of tailor-made solutions, products, and services for a customized banking experience. Headquartered in Abu Dhabi, in Khalifa Business Park, FAB’s international network spans over 19 countries, providing global relationships, expertise, and financial strength. FAB is committed to putting customers first, investing in people and technology, and supporting the growth ambitions of its stakeholders globally.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: No Experience / Fresh
Key Responsibilities
- Handle incoming customer inquiries and provide accurate information about banking products and services.
- Support business development and sales efforts by identifying customer needs and cross-selling suitable products.
- Assist customers with various banking transactions and promptly resolve any issues or complaints.
- Maintain high standards of customer service and ensure customer satisfaction.
- Comply with all bank policies, procedures, and regulatory requirements.
- Contribute to a positive team environment and collaborative work culture.
Requirements
- UAE National (Emiratized Role).
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and problem-solving abilities.
- Ability to work effectively in a fast-paced call center environment.
- Proficiency in using banking software and standard office applications.
- Detail-oriented with a commitment to accuracy and compliance.
Benefits
- Opportunities for professional development and career advancement within the largest bank in the UAE.
- Competitive salary and a comprehensive benefits package.
- Exposure to a dynamic and supportive work environment.
- Contribution to a leading financial institution with a global presence.
- Access to ongoing training and development programs to enhance skills.
- Be part of a team dedicated to customer excellence and innovation.