Call Center Representative

Job Overview

fäm Properties Dubai is seeking a dedicated Call Centre Representative to provide exceptional service to clients. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Company Overview

fäm Properties Dubai is a premier real estate agency dedicated to providing exceptional service in the Dubai real estate market. They focus on sales, rentals, and property management, aiming to meet client needs with professionalism and expertise.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2+ Years

Key Responsibilities

• Answering incoming calls and responding to customer inquiries related to real estate.
• Providing accurate information to clients regarding properties, amenities, and pricing.
• Assisting clients with scheduling property viewings and coordinating with real estate agents.
• Responding to customer complaints and resolving issues in a timely manner.
• Maintaining and updating customer records with relevant information accurately.
• Achieving monthly sales targets by promoting properties and services to potential customers.

Requirements

• Minimum of 2 years of experience in a call center or customer service role.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills with the ability to think critically and provide solutions.
• Proficiency in Microsoft Office applications and familiarity with CRM software.
• Knowledge of the real estate industry in Dubai is a plus.

Benefits

• Opportunity to be part of Dubai’s premier real estate agency.
• Work in a dynamic and fast-paced environment.
• Develop customer service and sales skills.
• Collaborate with a team of real estate professionals.
• Gain experience in the Dubai real estate market.