Call Centre Agents
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| Company Name | King’s College Hospital London |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
Company Overview
King’s College Hospital London in Dubai is a leading healthcare provider offering administrative and customer service in the hospitals and healthcare sector. Dedicated to providing exceptional patient care and communication.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Assist patients with appointment scheduling, service information, and follow-ups.
- Handle patient inquiries and direct calls to appropriate departments.
- Maintain accurate records of calls and patient interactions.
- Ensure confidentiality and compliance with hospital policies.
- Support peak periods and special campaigns as needed.
Requirements
- Previous experience in a call centre or customer service role (healthcare experience preferred).
- Excellent verbal communication and listening skills.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and remain calm under pressure.
- Fluent in English; Arabic or other languages are a plus.
Benefits
- Opportunities for professional development.
- Gain experience in a reputable hospital setting.
- Work in a supportive and collaborative environment.
- Enhance your communication and customer service skills.
- Be part of a team dedicated to patient care.
- Flexible shift options available.