Car Dealership Service Advisor

Job Overview

Automotive Management (AM) is looking for a Car Dealership Service Advisor to join their team in Devon, Gauteng, South Africa. This role is crucial for maintaining high customer satisfaction and efficient service operations within a car dealership environment.

Company Overview

Automotive Management (AM) has been the UK’s trusted voice for franchised car dealers and automotive retail leaders since 1990. As the primary source of news, insight and analysis for the sector, AM equips retailers with the essential knowledge and perspective they need to navigate the fast-changing world of modern automotive retail. Through AM-online, webinars, digital content, and newsletters, they deliver deep analysis, expert commentary, and practical guidance that helps retail leaders build future-ready, high-performing businesses. AM also brings the sector together through flagship events, celebrating excellence and fostering industry connections.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Professional Certifications / Relevant Diploma
• Experience: 5 Year+

Key Responsibilities

• Greet customers and assist them with service inquiries, ensuring a positive experience.
• Schedule service appointments and manage the service bay workflow efficiently.
• Diagnose vehicle issues in consultation with technicians and clearly explain required services to customers.
• Prepare accurate repair orders and communicate estimated costs and completion times.
• Maintain strong customer relationships and upsell services and products when appropriate.
• Ensure all dealership and manufacturer standards for service quality are met.

Requirements

• Proven experience as a Service Advisor in a car dealership setting (5+ years preferred).
• Excellent communication, interpersonal, and customer service skills.
• Strong knowledge of automotive systems and repair procedures.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Proficiency in dealership management systems and service scheduling software.
• Relevant professional certifications or technical diploma in automotive service.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a leading voice in the automotive retail sector.
• Professional development and career growth opportunities.
• Supportive and collaborative team environment.
• Exposure to industry-leading insights and events.
• Contribution to shaping the future of automotive retail.