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    Chief Customer Officer

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    Company NameSetel
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    QualificationsBachelor’s Degree
    Experience10 Year+

    Job Overview

    Setel is seeking a Chief Customer Officer to join their team in Kuala Lumpur, Malaysia. This executive role involves leading the company’s customer strategy, ensuring an exceptional customer experience across its innovative mobility platform, and driving customer delight through technological advancement.

    Company Overview

    Setel Ventures Sdn. Bhd. (SSM: 201901000991 (1310317-A)) was introduced in July 2018 as a mobile platform innovating for better, inclusive mobility. Serving customers across Malaysia, Setel powers one app to ease motorists’ journeys across fuelling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more, leveraging an ecosystem of PETRONAS petrol stations, retail partners, and online merchants. Setel envisions simplifying movement from one place to another through technological advancement, continuously expanding its features and partnerships to enhance the customer experience and grow the mobility ecosystem. The company is also involved in e-commerce with PETRONAS Shop and sustainable initiatives like used cooking oil recycling.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s Degree
    • Experience: 10 Year+

    Key Responsibilities

    • Develop and execute a comprehensive customer strategy to enhance customer satisfaction and loyalty across all touchpoints.
    • Drive innovation in customer experience, ensuring seamless and delightful interactions with Setel’s mobility platform.
    • Lead, mentor, and inspire customer-facing teams, fostering a deeply customer-centric culture within the organization.
    • Utilize advanced customer insights and data analytics to identify areas for improvement and unlock new service opportunities.
    • Collaborate strategically with product, marketing, and operations teams to ensure a unified and exceptional customer journey.
    • Oversee the implementation of robust customer feedback mechanisms and efficient issue resolution processes.

    Requirements

    • Proven executive leadership experience, preferably as a Chief Customer Officer or in a similar C-level customer experience role.
    • Strong background in customer experience strategy, loyalty program development, and digital product strategy.
    • Exceptional analytical skills with the ability to translate complex data into actionable customer insights and strategic initiatives.
    • Excellent communication, negotiation, and interpersonal skills, capable of influencing stakeholders at all levels.
    • Bachelor’s degree in Business, Marketing, or a related field; a Master’s degree or equivalent is highly preferred.
    • Demonstrated ability to drive significant strategic initiatives and deliver measurable improvements in customer satisfaction and business growth.

    Benefits

    • Opportunity to define and shape the customer strategy of a rapidly growing and innovative mobility platform in Malaysia.
    • Work in a dynamic, forward-thinking environment at the forefront of technological advancement in the mobility sector.
    • Competitive executive compensation package, including performance incentives and comprehensive benefits.
    • Significant professional development and career growth opportunities within a leading Malaysian company.
    • A collaborative and inclusive work culture focused on innovation and achieving customer delight.
    • Contribution to sustainable initiatives and the future of mobility, making a tangible impact on daily lives.

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