Claims Customer Service
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| Company Name | Hellas Direct |
| Company Type | Private |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Marousi, Attiki, Greece |
| Qualifications | Bachelors Degree |
| Experience | No |
Job Overview
Hellas Direct, a leading insurtech company, is seeking a Claims Customer Service professional to join its Garages team in Marousi, Greece. This role involves assisting customers with claim-related inquiries, supporting partner garages, and contributing to the growth and improvement of Hellas Direct’s HD+ platform.
Job Responsibilities
- Answer customer calls regarding claim status and provide timely updates.
- Support garages subscribed to the HD+ platform.
- Maintain and expand the company’s database of partner garages.
- Conduct market research to identify potential new garages with enhanced services.
- Collaborate with Product, Business Development, and Claims teams to enhance platform features.
- Manage the community of Premier League and registered garages.
- Promote Premier League garages to insured customers and follow up for feedback.
- Achieve targets related to onboarding new garages into the HD+ platform.
Requirements
- Bachelor’s degree.
- Fluent in English.
- Strong communication and interpersonal skills.
- Attention to detail and ability to multitask under pressure.
- Team-oriented with a creative, business-driven mindset.
- Tech-savvy and adaptable.
Benefits
- Medical insurance coverage.
- Employee discount on car insurance.
- Opportunity to join a dynamic and innovative insurtech company.
- Work in a collaborative environment focused on customer satisfaction.
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