Claims Customer Service

Job Overview

Hellas Direct, a leading insurtech company, is seeking a Claims Customer Service professional to join its Garages team in Marousi, Greece. This role involves assisting customers with claim-related inquiries, supporting partner garages, and contributing to the growth and improvement of Hellas Direct’s HD+ platform.

Job Responsibilities

• Answer customer calls regarding claim status and provide timely updates.
• Support garages subscribed to the HD+ platform.
• Maintain and expand the company’s database of partner garages.
• Conduct market research to identify potential new garages with enhanced services.
• Collaborate with Product, Business Development, and Claims teams to enhance platform features.
• Manage the community of Premier League and registered garages.
• Promote Premier League garages to insured customers and follow up for feedback.
• Achieve targets related to onboarding new garages into the HD+ platform.

Requirements

• Bachelor’s degree.
• Fluent in English.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask under pressure.
• Team-oriented with a creative, business-driven mindset.
• Tech-savvy and adaptable.

Benefits

• Medical insurance coverage.
• Employee discount on car insurance.
• Opportunity to join a dynamic and innovative insurtech company.
• Work in a collaborative environment focused on customer satisfaction.

Other job you might intrested: Apply Recruiter 1 Job at IQVIA in Romania