Claims Handler

Job Overview

Torbay Council is seeking a Claims Handler to join their team in Torquay, England, United Kingdom. This full-time role involves managing various types of claims efficiently within the local authority framework, contributing to the effective delivery of public services to over 139,000 residents.

Company Overview

Torbay Council is a Unitary local authority located in the south west of the United Kingdom. Serving a population exceeding 139,000, the Council is responsible for providing a comprehensive range of essential public services including education, highways, waste and recycling, economic regeneration, library services, registration services, and planning. Find out more at http://www.torbay.gov.uk.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Manage and process various claims in accordance with Torbay Council policies and procedures.
• Investigate claims thoroughly, gathering all necessary information and documentation.
• Communicate effectively with claimants, internal departments, and external parties.
• Maintain accurate and up-to-date records of all claims activities.
• Ensure compliance with all relevant regulatory requirements and standards.
• Contribute to the continuous improvement of claims handling processes.

Requirements

• Proven experience in claims handling, administration, or a related public service role.
• Strong analytical and problem-solving skills to assess and resolve claims effectively.
• Excellent written and verbal communication abilities.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using office software and record-keeping systems.
• A good understanding of local government operations is highly beneficial.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to play a vital role in providing essential public services to the community.
• Work-life balance supported by a structured 37-hour work week.
• Access to professional development and continuous training opportunities.
• A supportive and collaborative work environment within a local authority.
• Participation in a robust pension scheme and other local authority specific benefits.