Claims Operations Manager

Job Overview

PetDesk is seeking a Claims Operations Manager to lead and optimize claims processes, ensuring efficient client engagement and smooth clinic operations within their veterinary-specific platform. This key management role is based in Colombo, Sri Lanka.

Company Overview

PetDesk transforms how your practice engages with clients by automating the administrative busywork that’s draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Oversee and optimize end-to-end claims processing workflows within the PetDesk platform.
• Develop and implement strategies to improve efficiency, accuracy, and client satisfaction in claims operations.
• Lead and mentor a team of operations specialists, fostering a culture of continuous improvement.
• Collaborate with product and engineering teams to enhance claims-related features and functionality.
• Monitor key performance indicators (KPIs) and report on claims performance and operational metrics.
• Ensure compliance with relevant regulations and internal policies related to claims handling.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a tech or SaaS environment.
• Proven track record of optimizing processes and improving operational efficiency.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to use data to drive decision-making.
• Familiarity with veterinary practice management systems or similar platforms is a plus.

Benefits

• Opportunity to work with a leading veterinary client engagement platform.
• Be part of a dynamic and innovative global team.
• Contribute to simplifying clinic operations and improving pet care.
• Professional development and growth opportunities.
• Competitive salary and benefits package.
• Supportive and collaborative work environment.