Client Advisor

Job Overview

As a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty. You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture. Under the leadership of the management team, in the capacity of Client Advisor, you will provide an outstanding, sparkling client experience which is highly personalized, efficient and discrete.

Company Overview

Christian Louboutin is a luxury retail company specializing in high-end shoes and accessories. With a focus on exquisite craftsmanship and distinctive designs, the brand has established a strong global presence, embodying elegance and sophistication. Christian Louboutin is known for its iconic red-soled shoes and commitment to exceptional customer service, creating a unique and memorable experience for its clientele. Located in Dubai, United Arab Emirates, the company is looking for Client Advisors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Entry level / No experience required

Key Responsibilities

• Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
• Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.
• Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behavior.
• Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.
• Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.
• Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.

Requirements

• Proven experience in a luxury retail or service environment.
• Proficient in Microsoft Outlook and Excel.
• Proficient in English
• Ability to follow all steps of the Christian Louboutin Sales Ceremony and able to adapt to the pace of the environment managing up to 3 customers at one time for example.
• Strong client-telling skills in order to ensure client contact is maintained engaging them in a long term professional and loyal relationship

Benefits

• Opportunities for professional development and career growth within Christian Louboutin.
• Work in a collaborative and supportive team environment.
• Gain valuable retail experience in a luxury brand.
• Engaging and inclusive work culture.