Client Experience Executive
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| Company Name | Talent Higher |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Sharjah, Sharjah Emirate, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Our client is seeking a Client Experience Executive to join their growing team. The role involves ensuring a seamless and positive client journey by addressing inquiries, resolving issues efficiently, and collaborating with internal teams to enhance service delivery. The ideal candidate is empathetic, proactive, and committed to exceeding client expectations while achieving performance goals.
Company Overview
Talent Higher is a staffing and recruiting company dedicated to connecting talented professionals with leading organizations. They specialize in identifying and placing top-tier candidates, ensuring client satisfaction and fostering career growth.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2+ Years
Key Responsibilities
- Consistently achieve individual and departmental KPIs and monthly performance objectives.
- Deliver exceptional customer service with professionalism and empathy, providing personalized support tailored to each client’s needs.
- Collaborate closely with internal departments to ensure smooth communication and a cohesive client experience.
- Manage customer inquiries, issues, and complaints through the company’s CRM system, ensuring timely and effective resolution in line with company policies.
- Take ownership of customer concerns, demonstrating accountability and proactive problem-solving to exceed expectations.
Requirements
- Bachelor’s degree or equivalent.
- Minimum of 2 years of proven experience in a client-facing or customer relationship role.
- Proficiency in English; Arabic is an advantage.
- Strong interpersonal and communication skills with the ability to build lasting relationships.
- Experienced in using client service tools and systems (Zoho CRM, Zoho Desk, ERP portals).
Benefits
- Opportunity to join a growing team.
- Chance to deliver exceptional customer service.
- Collaborative work environment.
- Professional growth and development.
- Contribute to a seamless client journey.