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Client Experience Officer- Arabic speaker

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Company NamePepperstone
Company TypePrivate
Job TypeFull-Time
Salary RangeMarket Competitive
LocationDubai, Dubai, United Arab Emirates
QualificationsNone / No Formal Education
Experience2 Year+

Job Overview

Pepperstone is seeking a dedicated Client Experience Officer who is an Arabic speaker to join their team in Dubai, United Arab Emirates. This role is crucial for ensuring a superior client experience by providing support and assistance in the world of Forex and CFD trading, contributing to the company’s commitment to cutting-edge technology and low-cost pricing.

Company Overview

Pepperstone is a leading online Forex and CFD Broker, committed to providing traders globally with advanced technology and low-cost pricing across various instruments like FX, CFDs, Cryptocurrencies, and Commodities. Regulated by ASIC, FCA, SCB, CMA, SCB, BaFin, and DFSA, Pepperstone fosters a culture of learning, growth, and innovation, welcoming creative, driven, and nimble individuals who want to do things differently.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: None / Open to all applicants
  • Experience: 2 Year+

Key Responsibilities

  • Provide exceptional client support and service, primarily for Arabic-speaking clients.
  • Assist clients with inquiries related to Forex, CFDs, Cryptocurrencies, and Commodities trading.
  • Ensure a smooth and positive trading experience for all clients.
  • Troubleshoot and resolve client issues efficiently and professionally.
  • Educate clients on Pepperstone’s platforms, products, and services.
  • Contribute to enhancing overall client satisfaction and loyalty.

Requirements

  • Fluency in Arabic (both written and spoken) is essential.
  • Strong communication and interpersonal skills.
  • Experience in a client-facing role, preferably within financial services.
  • Ability to work in a fast-paced, dynamic online trading environment.
  • Knowledge of Forex, CFDs, and other financial instruments is a plus.
  • Problem-solving skills with a client-first mindset.

Benefits

  • Opportunity to work with a globally recognized and regulated financial broker.
  • Be part of a dynamic team focused on learning, growth, and innovation.
  • Competitive salary and benefits package.
  • Professional development and career advancement opportunities.
  • Exposure to cutting-edge technology in the financial markets.
  • Supportive and collaborative work environment.

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