Client Experience Team Manager
Apply to Job Here
| Company Name | Tiffany & Co. |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Tiffany & Co. is seeking a Client Experience Team Manager for their Middle East flagship store in Dubai Mall. This role involves leading the vision and execution of client development and retention strategies to cultivate long-term loyalty and elevate brand equity.
Company Overview
Tiffany & Co. has been crafting exceptional pieces and inspiring clients to express and celebrate love since 1837. As part of the LVMH group, Tiffany & Co. continues to grow, offering exciting opportunities for experienced individuals.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Co-develop and drive an annual Client Engagement Calendar integrating local festive moments and client life chapters.
- Use CRM data to build segmented engagement journeys for VIC, high-potential, retention, and reactivation clusters.
- Partner with the sales team to champion the Prospect Plan, supporting daily outreach and new client recruitment.
- Lead weekly Clienteling Huddles to spark new ideas, review KPIs, and reinforce standards.
- Extract and interpret client data to identify gaps, trends, and opportunities.
- Act as a Tiffany Cultural Attaché, enriching clients’ connection to the Maison through brand storytelling and heritage education.
Requirements
- A highly empathetic leader with strong analytical instincts, combining data with intuition.
- Strategic thinker with proven experience in luxury retail or hospitality.
- Adept at cross-cultural communication, with a refined understanding of GCC, expatriate, and global HNWI profiles.
- Fluent in CRM platforms, with an appetite for segmentation, reporting, and predictive personalization.
- Naturally collaborative, highly organized, and confident in influencing without authority.
Benefits
- Opportunity to lead client experience strategies for a luxury brand.
- Be part of a global company with a rich heritage and innovative spirit.
- Collaborate with a dynamic team in a high-traffic flagship environment.
- Contribute to creating memorable moments and fostering client loyalty.
- Professional development and growth opportunities within Tiffany & Co. and the LVMH group.
- Work in the heart of Dubai’s luxury retail scene.