Client Experience Team Manager
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| Company Name | Tiffany & Co. |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Tiffany & Co. is seeking a Client Experience Team Manager for their Middle East flagship store in Dubai Mall. This role involves leading the vision and execution of a dynamic client development and retention strategy, cultivating long-term loyalty, and driving business growth.
Company Overview
Tiffany & Co. has been a company of great innovators since 1837, constantly pushing the boundaries of design and influencing style. As part of the LVMH group, Tiffany & Co. continues to offer exciting opportunities for experienced individuals to contribute to their legacy of excellence.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 5 Year+
- Qualifications: None
Key Responsibilities
- Co-develop and drive an annual Client Engagement Calendar, integrating local festive moments and client life chapters.
- Use CRM data and local knowledge to build segmented engagement journeys for VIC, high-potential, retention, and reactivation clusters.
- Partner with the sales team to champion the Prospect Plan, supporting daily outreach and new client recruitment.
- Lead weekly Clienteling Huddles to spark new ideas, review KPIs, celebrate wins, and reinforce standards.
- Extract and interpret client data to identify gaps, trends, and opportunities.
- Act as a Tiffany Cultural Attaché, enriching clients’ connection to the Maison through brand storytelling.
Requirements
- A highly empathetic leader with strong analytical instincts, combining data with intuition to design unforgettable client journeys.
- Strategic thinker with proven experience in luxury retail or hospitality, who thrives in high-traffic flagship environments.
- Adept at cross-cultural communication, with a refined understanding of GCC, expatriate, and global HNWI profiles.
- Fluent in CRM platforms, with an appetite for segmentation, reporting, and predictive personalization.
- Naturally collaborative, highly organized, and confident in influencing without authority.
- A visible presence on the floor and in-market—where relationships, not roles, make the difference.
Benefits
- Opportunity to shape client experiences and drive loyalty for a globally recognized luxury brand.
- Be part of a team that values innovation, creativity, and emotional connection.
- Work in a high-traffic flagship environment in Dubai Mall, interacting with diverse clients.
- Collaborate with various teams, including Sales, Events, and Operations, to deliver exceptional in-store experiences.
- Contribute to the legacy of Tiffany & Co. and its commitment to excellence.
- Be at the heart of Tiffany in the Middle East, influencing brand equity and client relationships.