Client Onboarding Officer

Job Overview

Pepperstone is seeking a Client Onboarding Officer to deliver outstanding onboarding experiences for Arabic-speaking clients. You will review, verify, and approve new Pepperstone accounts, ensuring accuracy and adherence to compliance and regulatory standards.

Company Overview

Pepperstone is a transformative global fintech company founded in 2010. With over 550 team members across 11 locations, Pepperstone is digital, nimble, and connected, aiming to create a better way to trade. The company thrives on progress and fosters a vibrant, diverse, and results-focused culture.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 2 Year+

Key Responsibilities

• Offer excellent customer experience by providing a seamless account opening process.
• Review and approve client applications according to specific regulations.
• Verify documents and complete extended ID checks, identifying potential risks.
• Communicate effectively with clients to hasten and complete the verification process.
• Identify areas for improvements and opportunities to streamline processes.
• Work closely with other departments to provide accurate information on new accounts.

Requirements

• Demonstrated experience working in a similar role, ideally in a bilingual environment.
• Fluency in Arabic and English is required.
• Attention to details with the ability to maintain quality even in busy times.
• Ability to use good judgement, act, and make decisions with integrity.
• Strong customer focus and passion for providing excellent customer service.

Benefits

• Competitive salary structure including company bonus scheme.
• Ongoing personal development & learning opportunities.
• Employee monthly & quarterly recognition programs for outstanding performance and achievements.
• Flexible and hybrid working.
• Comprehensive medical insurance & opportunity to join the Dental scheme.