Client Relationship Manager

Job Overview

zenda is seeking a skilled Client Relationship Manager to join their team in Dubai, United Arab Emirates. In this role, you will be crucial in fostering strong relationships with schools, colleges, and nurseries, leveraging zenda’s financial technology products to enhance their operations and simplify tuition payments. You will play a key role in driving client success and platform adoption.

Company Overview

zenda is a specialist financial technology partner dedicated to the education sector, building innovative products and services for schools, colleges, and nurseries. Headquartered in Dubai, United Arab Emirates, zenda offers a user-friendly app for families to manage education-related payments and assists institutions in digitizing operations and improving cash-flow predictability. They are at the forefront of combining technology and financial services to revolutionize the education ecosystem.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Develop and maintain strong, long-lasting client relationships with educational institutions.
• Understand client needs and effectively communicate the value proposition of zenda’s fintech solutions.
• Drive adoption and usage of zenda’s platform among schools, colleges, and nurseries.
• Collaborate with internal teams (product, sales, support) to ensure client satisfaction and issue resolution.
• Identify opportunities for upselling and cross-selling additional products and services.
• Monitor client performance metrics and provide strategic recommendations for improvement.

Requirements

• Proven experience in client relationship management, preferably within fintech or education technology.
• Demonstrated ability to build rapport and trust with high-value clients.
• Strong understanding of financial technology solutions and the education sector.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a dynamic, fast-paced team.
• Bachelor’s degree in Business, Finance, or a related field.

Benefits

• Opportunity to work at the forefront of education technology and fintech innovation.
• Competitive salary and comprehensive benefits package.
• Dynamic and supportive work environment with a focus on growth.
• Chance to make a significant impact on the education sector.
• Professional development and career advancement opportunities.
• Work with a passionate and diverse international team.