Client Services Associate (Arabic)

Job Overview

Capital.com is seeking a Client Services Associate to provide high-quality support to clients in a fast-paced online trading environment. This role involves delivering accurate, timely, and professional assistance across all communication channels while ensuring adherence to regulatory guidelines and maintaining exceptional customer satisfaction.

Company Overview

Capital.com is a leading trading platform ambitiously expanding globally. Known for its top-rated products and cutting-edge technology, the company seeks the best talent to join its growing team.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1-2 years

Key Responsibilities

• Provide timely, accurate, and professional assistance to clients via live chat, phone, and email.
• Support CFD and financial trading clients across multiple regions and languages.
• Handle client queries related to trading platform functionality, deposits/withdrawals, KYC, and general support.
• Assist in resolving issues collaboratively with Compliance, Risk, Payments, and Dealing teams.
• Ensure all communication meets internal quality standards and complies with regulatory guidelines.
• Use CRM and ticketing systems (e.g., Zendesk, UAA, Jira) to manage client interactions.

Requirements

• 1-2 years of experience in customer service within online trading, forex, or CFD environments.
• Understanding of financial platforms, trading concepts, and client-support workflows.
• Knowledge of regulated environments and KYC/AML processes.
• Excellent communication skills in both Arabic and English.
• High emotional intelligence, empathy, and a customer-centric mindset.
• Proficiency with CRM/ticketing tools (e.g., Zendesk, Jira).

Benefits

• Competitive Salary.
• Work-Life Harmony.
• Annual Performance Bonus.
• Generous Time Off.
• Comprehensive Health Benefits.
• Employee Referral Program.