Communication Center Agent

Job Overview

A Communication Center Agent at Dusit Thani Mactan Cebu in the United Arab Emirates is responsible for handling guest communications, ensuring efficient and courteous service. This entry-level role involves managing inquiries, reservations, and providing essential information to enhance the guest experience.

Company Overview

Dusit International is a globally recognized hospitality company with over 65 years of experience, known for its world-class service infused with Thai artistry. It offers a comprehensive range of hotel, resort, spa, and educational experiences, committed to creating personalized welcomes and enlivening the individual spirit of guests worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle incoming calls, emails, and other communications professionally and efficiently.
• Provide accurate information regarding hotel services, facilities, and local attractions.
• Assist guests with reservations, cancellations, and modifications promptly.
• Address guest inquiries and concerns, escalating issues to relevant departments when necessary.
• Maintain detailed records of all guest interactions and requests.
• Ensure compliance with Dusit International’s service standards and procedures.

Requirements

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-centric approach.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in basic computer applications.
• A positive attitude and a willingness to learn and grow in the hospitality industry.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Opportunity to start a career in a prestigious international hospitality group.
• Professional development and training opportunities.
• Work in a supportive and multicultural team environment.
• Competitive salary and employee benefits package.
• Exposure to world-class service standards and operations.
• Opportunities for career advancement within Dusit International.