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    Compass Coworking Centre Officer

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    Company NameRas Al Khaimah Economic Zone (RAKEZ)
    Company TypeGovernment
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationRas al-Khaimah, United Arab Emirates
    QualificationsBachelor’s Degree
    Experience4 Year+

    Job Overview

    This role will serve as a customer service, brand ambassador and contact point for the Compass coworking centre. They will promote the vision and values of Compass as a space where businesses can thrive, collaborate and engage with like-minded businesses. He/she will provide high quality service to existing and potential clients who visit the centre or contact via other channels (e.g. phone, email). The individual will process requests in a timely, efficient and customer centric manner and drive retention / renewal of non-free zone customers. They will provide service throughout the customer lifecycle from new customer onboarding, welcoming them to the centre, in-life usage of the facility and services and support retention, cross-selling and up-selling of value-added services to clients.

    Company Overview

    Ras Al Khaimah Economic Zone (RAKEZ) is a government entity in Ras al-Khaimah, United Arab Emirates, focused on facilitating business and investment opportunities. It offers various services to support businesses in a thriving environment.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s Degree
    • Experience: 4-5 years

    Key Responsibilities

    • Promote the vision and value of compass to potential and existing clients.
    • Build relationships with clients who visit the center to drive retention, increase visitation and sell broader services.
    • Coordinate, support, and manage the execution of networking events and seminars.
    • Work with marketing to plan, develop, and execute marketing campaigns.
    • Conduct tours of Compass to existing and prospective clients, delegations, during events and to banks and partners.
    • Act as first escalation point for customer complaints in order to resolve any issues.

    Requirements

    • Diploma or bachelor’s degree in business administration or related field is preferred.
    • 4-5 years of experience in client support field or similar fields, with proven track record of communicating with customers.
    • Fluent in English and Arabic (preferable).
    • Highly developed interpersonal and communication skills.
    • Strong knowledge and understanding internal & external rules and regulations.
    • Strong PC and Microsoft Windows skills (Word/Excel/Outlook/PowerPoint/MS Access/MS Project), Freshdesk, SF & SAP.

    Benefits

    • Opportunities for professional development.
    • Work in a dynamic and customer-oriented environment.
    • Exposure to diverse clients and industries.
    • Be part of a growing economic zone.
    • Engage in various networking events and seminars.
    • Competitive benefits package.

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