Complaint Handling Staff
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| Company Name | J&T Cargo Indonesia (PT Global Yimi Cargo) |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Jakarta Metropolitan Area |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
J&T Cargo Indonesia (PT Global Yimi Cargo) is looking for Complaint Handling Staff to join their team in Jakarta Metropolitan Area. This is a full-time position.
Company Overview
J&T Cargo is a logistics company based on the latest and innovative technology. Starting operations in August 2021, J&T Cargo focuses on shipping goods with large weights and sizes starting from 10 kg. Currently, it has reached 99% of shipments to all regions in Indonesia.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Handling and resolving customer complaints efficiently.
- Maintaining accurate records of complaints and resolutions.
- Collaborating with other departments to address customer issues.
- Providing excellent customer service and support.
- Identifying trends in complaints and recommending improvements.
Requirements
- Excellent communication and interpersonal skills.
- Ability to handle difficult situations with empathy and professionalism.
- Strong problem-solving and decision-making skills.
- Detail-oriented with good organizational skills.
- Ability to work independently and as part of a team.
Benefits
- Opportunities for professional development and growth.
- Competitive salary and benefits package.
- Supportive and collaborative work environment.
- Chance to work with a leading logistics company in Indonesia.