Contact Center Associate – Authorizer – 100% Remote

Job Overview

We are seeking a Contact Center Associate to join our team at Lensa. As an Authorizer, you will be responsible for handling customer inquiries and providing support in a remote setting. This is an entry-level position offering the opportunity to work full-time from the comfort of your home.

Company Overview

Lensa is a U.S. job search platform with over 20 million registered users. We connect jobseekers to a wide range of opportunities from employers, staffing firms, recruitment agencies and job boards. Lensa also offers tools to help users understand their career options and make informed decisions throughout their job search journey — from exploration to application.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None specified
• Experience: Entry Level

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Authorize transactions and resolve customer issues.
• Provide excellent customer service and support.
• Document customer interactions and maintain records.
• Follow company policies and procedures.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills and internet proficiency.

Benefits

• Competitive salary and benefits package.
• Opportunity to work remotely from home.
• Professional development and growth opportunities.
• Supportive and collaborative work environment.
• Access to company resources and tools.