Contact Centre Coordinator

Job Overview

Mediclinic Group is seeking a Contact Centre Coordinator for their facility in Abu Dhabi, United Arab Emirates. This entry-level full-time position requires strong communication skills to manage patient inquiries, schedule appointments, and provide excellent support, ensuring a smooth and efficient patient experience.

Company Overview

Mediclinic Group is a diversified international private healthcare services group, established in South Africa in 1983. With divisions in Switzerland, Southern Africa (South Africa and Namibia), and the Middle East, Mediclinic is dedicated to providing specialist-orientated, multi-disciplinary services across the continuum of care. The Group focuses on delivering high-quality healthcare, upholding the highest standards of clinical governance and ethical behaviour, and investing in skilled employees and facilities to be a respected and trusted healthcare provider by patients, medical practitioners, funders, and regulators of healthcare in each of its markets.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle incoming patient inquiries and communication through various channels (phone, email, chat).
• Schedule and confirm patient appointments efficiently and accurately, managing calendars.
• Provide clear and concise information regarding services, procedures, and clinic policies.
• Maintain accurate patient records and update information in the system as required.
• Resolve patient concerns and issues with empathy, professionalism, and prompt follow-up.
• Collaborate with healthcare teams and departments to ensure seamless patient flow and coordination.

Requirements

• Excellent verbal and written communication skills in English and Arabic (preferred).
• Strong organizational abilities and meticulous attention to detail.
• Ability to work effectively and remain calm in a fast-paced healthcare environment.
• Proficiency in using contact center software, patient management systems, and basic office applications.
• A compassionate, patient-focused approach with strong problem-solving skills.
• Ability to work collaboratively within a diverse team environment.

Benefits

• Opportunity to start and grow a career in a leading international private healthcare group.
• Gain valuable experience in patient coordination and customer service within the medical field.
• Work in a supportive, professional, and state-of-the-art healthcare environment.
• Potential for professional development and career advancement within Mediclinic Group.
• Competitive salary and a comprehensive benefits package.
• Contribution to a team dedicated to delivering high-quality patient care.