Contact Centre Manager Sales

Job Overview

Pens.com is seeking a highly motivated Contact Centre Manager Sales to lead their sales operations in Montego Bay, Saint James, Jamaica. This role is crucial in driving sales performance, managing a dynamic contact center team, and ensuring exceptional customer experiences for promotional products.

Company Overview

At Pens.com, our mission is to make it easy and affordable for small businesses to create the perfect promotional products for their brand without breaking their budget. We offer a wide selection of branded giveaways and promotional products, including pens, drinkware, bags, and apparel. As a National Pen brand and a Cimpress company (Nasdaq: CMPR), Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India, demonstrating our commitment to timely delivery and exceptional customer experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Lead and manage the contact center sales team to achieve and exceed sales targets.
• Develop and implement effective sales strategies and operational processes.
• Monitor and analyze sales performance data to identify areas for improvement.
• Ensure high-quality customer experience and resolution of inquiries.
• Train, coach, and mentor sales agents to enhance their skills and productivity.
• Collaborate with other departments to align sales initiatives with overall business goals.

Requirements

• Proven experience in contact center sales management, preferably in a fast-paced environment.
• Strong leadership and team-building skills with a track record of motivating sales teams.
• Excellent communication, negotiation, and interpersonal abilities.
• Demonstrated ability to develop and execute successful sales strategies.
• Proficiency in CRM software and sales analytics tools.
• Ability to work effectively in a global, multicultural business context.

Benefits

• Opportunity to work with a leading global brand in promotional products.
• Competitive salary package with performance-based incentives.
• Professional growth and career advancement opportunities within a large organization.
• Collaborative and supportive work environment.
• Contribution to a company committed to customer success and operational excellence.
• Comprehensive benefits package (specifics may vary).