Coordinador NOC-SD
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| Company Name | ITS InfoCom |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | San Salvador, San Salvador, El Salvador |
| Qualifications | Bachelor’s Degree |
| Experience | 3 Year+ |
Job Overview
ITS InfoCom is seeking a NOC-SD Coordinator to join their team in San Salvador, El Salvador. This pivotal role involves overseeing network operations and service delivery, ensuring the stability and performance of critical IT infrastructure and services for a leading Latin American IT multinational.
Company Overview
ITS InfoCom is the premier Latin American multinational in Information Technology, specializing in RIM services. They offer advanced architectures including Borderless Networks, Convergence, Unified Collaboration, Cloud Computing, Security, and Business Contact Centers. ITS InfoCom provides comprehensive services such as evaluation, design, implementation, operation, and training to clients across government, industry, commerce, banking, insurance, and carrier sectors, acting as a trusted technological partner.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 3 Year+
Key Responsibilities
- Oversee and manage daily network operations and service desk activities.
- Monitor system performance, identify potential issues, and ensure proactive resolution.
- Coordinate with technical teams for efficient incident management and problem resolution.
- Implement and maintain operational procedures and best practices to optimize service delivery.
- Generate and analyze performance reports to identify trends and support continuous improvement initiatives.
- Ensure the high availability, reliability, and security of IT infrastructure and services.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Proven experience in network operations center (NOC) or service desk management.
- Strong understanding of network protocols, systems, and IT security principles.
- Excellent problem-solving, analytical, and diagnostic skills.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
- Effective communication and interpersonal skills, with strong leadership potential.
Benefits
- Opportunity to work with a leading multinational in the Latin American IT sector.
- Significant opportunities for professional development and career advancement.
- Engaging and collaborative work environment with a focus on innovation.
- Competitive salary and a comprehensive benefits package.
- Exposure to cutting-edge technologies and diverse, impactful projects.
- Be part of a team dedicated to ensuring critical IT infrastructure stability and performance.