Coordinator, Front Office

Job Overview

Bab Al Shams Desert Resort is looking for a Front Office Coordinator to serve as the primary point of contact for guests and support overall front office operations. This role ensures smooth communication and efficient administrative processes.

Company Overview

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination. Bab Al Shams Desert Resort is a magical destination, offering expertly curated itineraries and bespoke entertainment, set against Dubai’s endless dunes and rich culture.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Ensure Standard Operating Procedures are in place for all Front Office sections and are updated frequently.
• Work together with all other hotel departments to ensure Front Office employees fully cooperate.
• Respond to all email inquiries and maintain guest profiles in the property management system.
• Assist in maintaining the Customer Feedback system and promote ongoing incentive programs.
• Inspect hotel rooms frequently and provide Housekeeping with feedback on room status.
• Communicate maintenance issues and address them accordingly, reviewing reservations and room allocations.

Requirements

• Degree or Diploma in hotel Management or equivalent.
• 2 years in similar position in a five-star hotel. Middle East Experience is preferred.
• OPERA/Fidelio Knowledge and Computer skills.
• Excellent communication and telephone skills.
• Ability to attend emergencies in a level-headed manner.
• Attention to Detail & Quality and Customer service oriented.

Benefits

• Join a warm, caring, and connected team.
• Be empowered to create truly unique experiences.
• Opportunity to innovate and deliver Amazing Experiences.
• Create Everlasting Memories for guests.
• Work in a collaborative environment.
• Professional development opportunities.