Crisis Helpline Responder

Job Overview

Intellect’s mission is to make mental healthcare & wellbeing support accessible for everyone. They achieve this by combining technology with a human touch, offering end-to-end wellbeing support for individuals and organisations.

Company Overview

Intellect is the leading science-backed mental health tech company, trusted by over 4 million members and leading organisations globally to provide personalized, evidence-based wellbeing support. Intellect delivers self-care resources, counselling and clinical psychologists via mobile app, desktop, phone call and in-person for individuals. Intellect’s preventative, science-backed approach has been proven to cultivate thriving workplaces with stronger pulse survey scores, lower turnover, and high client satisfaction for organizations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide crisis support and intervention via helpline.
• Assess caller’s needs and provide appropriate resources.
• Maintain accurate records of calls and interventions.
• Adhere to ethical and professional standards.
• Collaborate with team members to ensure quality service.

Requirements

• Empathy, patience, and excellent communication skills.
• Ability to remain calm and composed in crisis situations.
• Strong problem-solving and decision-making abilities.
• Commitment to providing non-judgmental support.
• Ability to work effectively in a team environment.

Benefits

• Opportunity to make a positive impact on people’s lives.
• Gain experience in crisis intervention and mental health support.
• Work in a supportive and collaborative team environment.
• Flexible scheduling options may be available.